None of the information listed affects your statutory rights. We are based in the UK, and all sales via the website or by mail order are subject to the laws of England & Wales.
PUFFING BILLY CYCLES accepts orders only for delivery within the UK, with payments in £ sterling.
Acceptance of your order and prices will be confirmed to you immediately on receipt of your order, but owing to the possibility of human error we reserve the right to cancel or amend the order and notify you accordingly.
Puffing Billy Cycles take every precaution to ensure that our products and descriptions are as accurate as possible, however some goods may be subject to change due to manufacturers’ requirements. These changes will be shown on our website as soon as possible.
The price quoted for any item is valid for a period of seven days and will apply to any order placed or purchase made within this period. In the unlikely event that an item has been priced incorrectly, we will inform you to allow you to cancel or re-order at the correct price. If you have already paid, we will refund any overpayment or the entire amount if the order is cancelled.
Ordering / Payment
Payment via credit or debit card is made via our secure online payment system.
When you place an order with us we require certain information to be able to process your order. All ordering is secure, and information is deleted as soon as your order has been processed.
No hidden charges! Standard delivery charge is £1.90. We offer free delivery on all products over £50 to the mainland UK, which may be by courier or Royal Mail. Allow 3-5 working days for delivery (we will endeavour to provide next day delivery where possible).
Standard delivery for bikes is usually next day between 9am & 6pm, Monday to Friday; please ensure that someone will be available to take delivery and sign for the goods. Bikes and high value items will not be left without a signature. Delivery can be made to an alternative address if required; please notify us of this when placing your order.
If for any reason we cannot complete your order, we will back order any items, but inform you before sending, in case your requirements have changed.
Delivery Regions and Charges
We standard £1.90 with FREE DELIVERY on all orders in mainland UK over the value of £50.
Please contact us for a delivery charge quote. If an order is placed with the wrong delivery option is selected we will inform you of this and amend your final invoice as required.
Please check goods upon delivery and ensure they are correct. Unsuitable goods may be returned within 7 working days of receipt. Goods must be returned unused and in the original packaging, Your credit or debit card will then be refunded less any delivery charge.
Items which are faulty, damaged or otherwise incorrect through an error by Puffing Billy Cycles must be returned to us within 7 days of receipt, with full details of fault, order date and invoice: please contact us before return and specify whether you require a refund or replacement item. Where a refund is requested we will refund the full purchase price of the product, including delivery charge. Such refunds will be made within 30 days of the cancellation date.